FAQS

Usher Brand Silver & Leather Shop products are made to order.

Once your order has been placed, you will receive a confirmation email that we have received your order. Production time will be 4-6 weeks for silver.

16-20 weeks for leather or saddles depending on the nature of your order.

If you have any questions about rush orders, please call our office at

623-980-2833 or email orders@usherbrand.com 

Q: WHEN WILL MY ORDER SHIP?

Some online or tack shop items are available for immediate shipment; however, we are a custom shop, and some items will require time to build. Production time for these items are approximately 4-6 weeks, for all silver, leather will inquire additional time. Please request production time for your saddle at the time of purchase. If you are concerned about immediate availability on a particular item, please call us, or email us at order@usherbrand.com

Q: DO YOU SHIP TO CANADA?

Yes we do, shipping costs for shipping to Canada will be applied at the time of checkout. As the buyer you will be responsible for any brokerage fees, duties and/or custom fees that are payable to your country. Any questions about expedited shipping to Canada on a custom saddle order, please contact us directly. 

Q: HOW MUCH IS SHIPPING?

Shipping is determined using a rate calculator. In some cases the rates may be inaccurate and additional fees may be required.

Q: DELAYS DURING HOLIDAY SEASONS BETWEEN THANKSGIVING AND CHRISTMAS

This is one of the busiest times of the year for our shop. We cannot guarantee a shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Q: CAN I SEND AN ORDER TO A COUNTRY OTHER THAN THE UNITED STATES?

We usually ship to the United States & Canada. However, if you would like to ship an order to other countries you must place the order over the phone at 623-980-2833.As the buyer you will be responsible for any brokerage fees, duties and/or custom fees that are payable to your country. 

Q: ITEM IS ON BACKORDER

We will contact customers via your email in case the product you ordered has to be built and will be delayed. If you have other items on your order that are not on backorder we will wait for the backordered item to be built and ship all the items together. Please contact us if you would like the available products shipped separately.

Q: UNDELIVERABLE PACKAGES (ORDERS RETURNED TO US)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be contacted by our team to try and get the delivery errors corrected, if the item is sent back as unclaimed, you may be subject to an additional shipping charge.

Q: RESTOCKING FEE

Saddles returned to Usher Brand Silver & Saddlery must be resold before the buyer will be refunded their purchase price minus the 25% restocking fee.
Returns of all silver, and small leather purchases are subject to a 25% Restocking Fee. No Exceptions. 

Q: Can I get a refund on my custom saddle or silver?

At Usher Brand Silver & Saddlery, your complete satisfaction is our goal. Please understand the nature of custom work. There are NO REFUNDS on Custom Usher Brand Saddles or silver that is made with your initials, brand, custom saddle tooling or craftsmanship change that Usher Brand has not all ready perfected. All sales will be final once deposit on your custom saddle has been made. If, for whatever reason you are unsatisfied with your purchase, we must be given the opportunity to correct the problem with your order. This includes all purchases in the custom category.

We stand by our saddles 100%, and offer a saddle warranty for every Usher Brand Saddle. To get more information about our Usher Brand Saddle Warranty, please contact us directly!